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Medical Screening Line

0345 366 2216

Emergency Medical Assistance

+44 (0) 203 285 7998

Legal Expense Line

0345 366 2214

Travel Claims Line

033 002 48094

Medical Screening Line

By Email
We are unable to accept medical declarations via email. If you wish to declare your medical conditions, please do so by submitting your conditions online or by telephoning the number below.

By Phone 0345 366 2216
By Post
Freedom Insurance Services
Richmond House
16-20 Regent Street
Cambridge, CB2 1DB
Please be advised: The medical screening line is unable to sell, cancel or answer questions regarding your basic travel insurance policy.

Travel Insurance Cancellation

Cancel your basic travel insurance policy: You are entitled to cancel your policy within 14 days of purchase. You can do so by contacting the branch or provider that sold you the policy.


We are committed to providing you with an exceptional level of service and customer care. We realise that things can go wrong and there may be occasions when you feel that we have not provided the service you expected. When this happens, we want to hear about it so that we can try and put things right.

If your complaint relates to:
  1. Your travel insurance policy, please contact the agent from which you purchased it
  2. A claim on your policy, please contact the department dealing with your claim
Or if your complaint relates to:

The Medical Screening Service

Please contact Freedom Insurance Services Ltd by telephoning 01223 720 233