Your travel insurance policy does not cover your medical conditions unless you declare them to us and we accept to cover them. Topping up your travel insurance to include cover for your pre-existing medical conditions will give you peace of mind on holiday. Should your medical conditions cause any complications, you will be entitled to claim, within the policy terms and conditions for cancellation, curtailment and emergency medical treatment.
Please note, medical screenings are conducted on an individual basis and the following process will need to be repeated should there be more than one person with medical conditions to declare.
Please confirm your travel insurance policy details. If you have not purchased a policy yet, you can use this service to find out if your medical conditions will be accepted for cover.
0845 366 2216
If you need help, or would like to speak to someone about your medical screening, please call us on the number above
Mon - Fri: 8.30am - 5.30pm
Sat: 9am - 5.00pm
Closed Bank Holidays
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Emergency Medical Assistance
+ 44 (0)845 366 2215
For all customers who purchased their travel insurance before 1st November 2011 Please telephone 0845 618 0350 for questions regarding medical screening
For all customers who purchased their travel insurance before 1st November 2011 Please telephone 0845 618 0350 for questions regarding medical screening.